Amazon.com: Small Business Cobranded Card

This card used to be managed by American Express. When it was, I was able to log into a portal to set up autopay, request employee cards and otherwise manage my preferences. When the account switched to US Bank, I am no longer able to do any of these. When I contacted US Bank, I was told that despite being a current US Bank customer with multiple accounts set up for the business, this card could not be added to my existing business account but rather, I needed to set up a new business account login. No thank you, I don't need to have multiple business logins for the same bank. Not satisfied with the switch over from Amex to US Bank and will be closing this account as a result.

I was a very happy Amex Amazon Business Prime card holder, then was forced onto the US Bank card. Getting the data from US Bank into QuickBooks desktop requires a much more complicated process than the usual "Bank Feeds". You need to set up something called Spend Management at US Bank and then set up something called QuickBooks Web Connect on your PC - It all seems designed for much larger businesses than my sole proprietorship. The only reason I'm giving this five stars is because US Bank's customer service representative was so good at making sure I was able to do this, and the only reason she got involved is because I closed the card and gave a negative review. The regular customer service representatives had no idea about this process - The rep who helped me is some kind of special ninja wizard called Stephanie. It was still an extremely involved process and I'm not sure I'm happy with it after all of this. That said, I'm going to give it a shot.

This transfer from AMEX to US Bank has been bizarre, and I honestly can’t understand why Amazon would move its customers to what feels like a lower-tier banking experience. I had never even heard of US Bank until my account was automatically transferred over.The card arrived pre-activated, which was fine. The problems started when I tried to log in, assuming my information from AMEX would carry over. I also went to the US Bank website to set up an account and ended up on the phone with customer service for at least an hour. The login kept erroring out, and I eventually learned I was supposed to have a PIN, but no one could tell me what it was.The bigger issue: I was told the phone number on file needs to be updated. I’ve had the same number for over 10 years. When I asked what number they had on file, they couldn’t tell me. When I asked to update it over the phone, I was told I had to do it in person.. at their nearest branch in North Carolina. I live in Texas. That is absurd!!I hope Amazon wakes up from this nightmare partnership soon, because they are going to lose a lot of loyal customers over this. Such a shame.

After being unable to create a new account at USBank, I contacted customer service who unfortunately was not able to help me. I was really confused because my new card showed up pre-activated... ready to swipe and yet I'm unable to confirm my identity on their platform or through their customer service. I'm also unable to view my previous account with American Express or my previous statements for business purposes (that doesn't feel good). Because I was unable to login or work with customer service to get into my account I was somehow able to close the account, or at least that's what the customer rep told me. Super confused still and hopefully I don't get a random outrageous bill from collections in a year or so.I would advise people, especially family and friends to *NOT* obtain a prime business card. I didn't know Amazon would just move or change card providers (I bet its in the fine print though). The whole experience feels kind of slimy. I also don't have access to previous information through american express for the previous Prime Business Card.All in all find a different Credit Card!!!

I love it. I get everything the next day. Everything I need comes right away. I love it. It’s all I can say try it. It’ll save you a lot of money if you’re doing a lot of ordering.

My Amex card turned into a US Bank Mastercard. I'm totally unable to create an online account. I tried over the course of several weeks hoping that glitches from the transfer might resolve themselves, but they didn't and I was forced to call them on the phone. I spoke with 5 different reps who all asked the same questions, verified my information is correct in their system, and then either transferred me to another agent or twice, the call ended mid-sentence and no one calls back despite my consent to use my phone number to return dropped calls. US Bank has absolutely awful support, no one has solutions to simple inquiries, you wait on hold at least 15 minutes each time you call and dropped calls are not followed up on. The reps are very comfortable saying they will transfer you to the correct department, but all you get is another clueless rep asking you to verify the same info again. There is no way to follow-up, just call, wait on hold, then the rep or the system hangs up on you. I was polite and patient with each one. Now all I can do is leave a bad review and pay my bill via snail mail.

CALLED CUSTOMER SERVICE TO FIND OUT WHY I COULDN'T PROCESS MY NEXT ORDER. THE LADY I SPOKE TO WAS VERY RUDE AND TALKING TO ME LIKE I WAQS HER CHILD!! I JUST WANTED TO MAKE AN ORDER AND MOVE ON. RECENTLY THE BUSINESS PRIME AMERICAN EXPRESS WAS FADED OUT AND A US BANK MASTER CARD WAS ISSUED. NOW I CAN'T MAKE ANY ORDERS AND MY CARD IS SHUT DOWN BECAUSE I AM $35.00 PAST DUE. I AM PAST DUE ON AN ACCOUNT I NEVER RECEIVED A BILL FOR. SHE SAID IT TOOK 10 BUSINESS DAYS TO GET THE BILL THAT WAS SENT OUT ON 8/21/26 (ON DAY 7) BUT MY CARD HAS BEEN SHUT DOWN SINCE 8/24/26. I CAN'T EVEN SEEM TO SWITCH OVER TO ANOTHER CARD. IT HAS MY WHOLE AMAZON BUSINESS AND PERSONAL COUNTS ON HOLD. VERY BAD CUSTOMER SERVICE AND THE REPRESENTATIVE I SPOKE TO WAS ABSOLUTELY AS RUDE AS A PERSON COULD BE!! DO NOT RECOMMEND US BANK CARDS OF ANY KIND!!

The products I'v been getting have been exceptional Amazon has saved me time and increased my profit.